This is the Privacy and Data Protection policy for Curative Hypnotherapy – Emily Fennell. This policy sets out how the General Data Protection Regulations (GDPR), my insurance policy and my professional body’s code of ethics affect the way I handle your personal information.
Your privacy is of the utmost importance and all users of Curative Hypnotherapy can expect their details to be protected.
What information is collected:
When you initially contact me (via telephone, email or by the contact form on my website) you are consenting to me holding any information that you provide in this way, such as your name and contact details. I may use these contact details to send future communications for the purpose of following up on enquiries. Contact details are used for these purposes only and are never shared with any third parties. Additional information you provide may be used in your therapy sessions where appropriate.
How information is stored:
Information shared with me at the initial consultation or in subsequent conversations or therapy sessions is noted in paper files and is kept safe, secure and confidential at all times. To preserve confidentiality these treatment notes are partially anonymised and are stored in a locked cabinet separate from your personal contact details (which are stored in a second locked cabinet).
In accordance with the requirements of my insurers and regulatory body, these treatment records and contact details are retained for seven years (or five years after the age of 18, whichever is the later). After this time, all information is destroyed.
I do not keep any electronic records of client notes or personal contact details. However, I do keep an electronic database of anonymised data which includes (but is not limited to) age, gender, method of referral, type of symptom(s) treated, number and outcome of therapy sessions. This data is used for practice management and to ensure treatment standards are maintained.
I have a mobile phone line dedicated solely for my business. No telephone numbers are stored on it and messages are deleted once read/listened to.
Sharing of information:
I do not share personally identifiable information with any third party, except where required to do so to comply with any applicable law, to process transactions (e.g. payments), to enforce website policies, or protect my or others’ rights, property, or safety. Please note that I will share your contact details with the NHS Test and Trace service if applicable.
I may share and discuss anonymised case histories in clinical supervision or in private hypnotherapist peer support groups for the purpose of continued professional development, supervision or training. Such usage of case histories does not breach professional confidentiality as any personal details or information that could be used to identify you are not included.
When you visit this website, a third party service called Google Analytics collects standard internet log information and details of visitor behaviour patterns. I do this to identify things such as the number of visitors to my site and which pages are looked at. This information is only processed in a way which does not reveal your identity.
In an attempt to provide you with additional information, third party links may be included on this site (e.g. links to hypnotherapy organisations to which Emily Fennell belongs). These linked sites have separate and independent privacy policies. I therefore have no responsibility or liability for the content and activities of these linked sites.
Working with children:
In collecting information from persons under the age of 16, consent must be provided by their parent or guardian in order for me to process their data lawfully.
If you have any query or concern regarding the processing of your personal data, please contact Emily Fennell using the contact details at the top of this policy notice. You can also contact the ICO directly.
You have a right to complain to the ICO if you have any problem with the way I store or use your data, or if you do not think your rights are being respected.